Active X Clinics

Terms and Conditions

Last Updated: May 2026

Overview

This website and digital platform are operated by Active X clinic (“we”, “us”, and “our”). We offer this website, including all information, tools, and services available from this site—including our AI-powered assistant, Gavin AI—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, booking an appointment, or interacting with Gavin AI (collectively, our “Service”), you engage in our Service and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, patients, clients, vendors, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website or platform. By accessing or using any part of the site or engaging with Gavin AI, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our digital services.

Section 1 – Digital and AI Support Services (Gavin AI)

1.1 Non-Medical Device and Information-Only Status

Gavin AI is an automated, artificial intelligence-powered assistant designed solely to support administrative tasks, provide general wellness education, and complement your patient journey. Gavin AI is not a medical device, diagnostic software, or clinical triaging tool.

1.2 No Medical Advice or Independent Clinical Utility

Outputs, responses, and suggestions generated by Gavin AI do not constitute medical advice, definitive clinical diagnosis, prognosis, or independent treatment plans. Gavin AI operates via automated algorithms based strictly on the text inputs you provide; it lacks human clinical judgment and cannot replicate or replace a face-to-face clinical assessment by a qualified professional.

1.3 Mandatory Human Clinician Review

Any exercise regimes, rehabilitation advice, or lifestyle modifications suggested by Gavin AI must be reviewed, verified, and explicitly approved by an appropriately registered human practitioner (e.g., a General Osteopathic Council (GOsC) registered Osteopath or a Chartered Society of Physiotherapy (CSP) registered Physiotherapist) before you act upon them.

1.4 Clinical Emergencies and Acute Symptoms

Gavin AI is not monitored in real-time by clinical personnel and is entirely unsuited for detecting, processing, or responding to medical emergencies. If you are experiencing severe pain, sudden or worsening neurological symptoms (such as numbness, tingling, or weakness), bowel/bladder dysfunction, or any acute medical emergency, you must not use Gavin AI. Please contact NHS 111, your GP, or emergency services (999) immediately.

1.5 Risk Acknowledgment and Clinical Safety

You acknowledge that all physical therapy, rehabilitation, and osteopathic exercises carry an inherent risk of physical discomfort or injury. You agree only to perform physical exercises that have been formally prescribed to you by your human clinician. You must immediately report any increase in pain, adverse symptoms, or discomfort resulting from an activity to your clinician. Do not use Gavin AI to self-manage unexpected pain.

1.6 Technical Accuracy and AI “Hallucinations”

You acknowledge that generative AI software is subject to technical errors and “hallucinations” (the generation of text that is factually incorrect, clinically inappropriate, or inaccurate). We do not warrant or guarantee that the information generated by Gavin AI is accurate, complete, or error-free. We do not guarantee 100% uptime or uninterrupted access to the Gavin AI platform and accept no liability for technical interruptions.

Section 2 – Data Privacy and AI Processing

2.1 Processing of Health Data

By interacting with Gavin AI, you expressly consent to the processing of your inputs—which may include special category health data regarding your physical condition—by our system and our vetted third-party AI sub-processors. All such data is processed in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.

2.2 Data Minimisation

To safeguard your privacy, you agree not to input highly sensitive personal identifiers (such as National Insurance numbers, financial details, or unprompted personal data) directly into the Gavin AI chat interface.

Section 3 – Platform Access and Online Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your explicit consent to allow any of your minor dependents to use this site under your supervision.

You may not use our products or digital services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive or malicious nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

Section 4 – General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time, in accordance with professional healthcare boundaries and regulations.

You understand that your content (excluding credit card information and protected health data), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Financial data and credit card information are always encrypted during transfer over networks. Health data is managed securely in accordance with our Privacy Policy.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 5 – Accuracy, Completeness, and Timeliness of Information

While we endeavor to provide high-quality professional resources, we are not responsible if general informational material made available on this site is not completely accurate, complete, or current. The material on this site is provided for general education only and should not be relied upon or used as the sole basis for making health decisions without consulting primary, more accurate, and face-to-face clinical sources of information. Any reliance on general site material is at your own risk.

This site may contain certain historical clinical or business information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 6 – Modifications to the Service and Prices

Prices for our clinical and digital services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Section 7 – Products or Services

Certain products or clinical packages may be available exclusively online through the website. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your subjective expectations, though we strive to maintain the highest clinical standards required by the GOsC and CSP.

Section 8 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any booking or order you place with us. In the event that we make a change to or cancel an appointment or order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the booking was made.

You agree to provide current, complete, and accurate purchase, billing, and account information for all engagements made at our clinic or platform. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions smoothly.

Section 9 – Third-Party Links and Optional Tools

We may provide you with access to third-party tools or links to third-party websites (such as external rehabilitation software or educational databases) over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Section 10 – User Comments, Feedback, and Submissions

If you send specific creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or via AI feedback features (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are under no obligation to maintain comments in confidence (unless they contain protected health/personal data, which is governed strictly by medical confidentiality laws and GDPR), to pay compensation for comments, or to respond to comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary rights. You are solely responsible for any comments you make and their accuracy.

Section 11 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site, its content, or Gavin AI:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to upload or transmit viruses, malware, or prompts designed to maliciously override, reverse-engineer, or exploit the security parameters of Gavin AI;
(h) to collect or track the personal information of others;
(g) to spam, phish, pharm, pretext, spider, crawl, or scrape data from our platform; or
(h) to interfere with or circumvent the security features of the Service, Gavin AI, or the Internet.

We reserve the right to terminate your use of the Service or any related digital application for violating any of the prohibited uses.

Section 12 – Disclaimer of Warranties; Limitation of Liability

12.1 Regulatory Override

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by applicable law in the United Kingdom.

12.2 Service Availability and Warranties

Subject to Section 12.1, we do not guarantee, represent, or warrant that your use of our digital services or Gavin AI will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the automated use of Gavin AI will be entirely accurate or reliable. You expressly agree that your use of, or inability to use, the digital service is at your sole risk.

12.3 Cap on Liability

Subject to Section 12.1, in no case shall Active X, our directors, officers, employees, clinical affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise—arising from your unsupervised use of any digital automated tools (including Gavin AI), or for any other claim related in any way to your use of the digital service.

Section 13 – Indemnification

You agree to indemnify, defend and hold harmless Active X and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 14 – Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 15 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services.

Section 16 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Section 17 – Governing Law and Jurisdiction

These Terms and Conditions, and any separate agreements whereby we provide you clinical or digital Services, shall be governed by and construed in accordance with the laws of Scotland, and the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Section 18 – Contact Information

Questions about the Terms and Conditions should be sent to us via the contact details provided on our website or by emailing info@active-x.co.uk.